Q: Do you have a minimum order?

We don't. You can order 1 or 100 - whatever is best for your business.

 

Q: Do you offer rush shipping?

We do! You have the option of selecting it at checkout. Please note that regular UPS ground shipping is FREE, but you will pay for expedited shipping.

 

Q: How much is shipping?

UPS Ground Shipping is always free. Expedited shipping is based on current carrier rates and will be calculated at checkout.

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Q: What shipping methods do you offer?

UPS Ground Shipping & UPS expedited shipping.

 

Q: How long does it take to process and ship my order?

Typically your order is processed and shipped out within 2 business days. Custom orders and temporarily out-of-stock frames may take longer, though. In such a case, you’ll be notified immediately.

 

Q: How long does shipping take?

We typically process and ship your order within 2 business days. You'll also need to account for UPS ground shipping which is 3-5 days. 

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Q: Will you provide tracking information?

Of course! We’ll send you your tracking information as soon as your order ships.

 

Q: If I pay by credit card, will you charge my card once the item has shipped?

No. Your card is charged as soon as your order is placed. If we can’t fulfill your order for some reason, we’ll reverse the charge.

 

Q: If I ordered a frame that’s out of stock, when will it ship?

As soon as possible! We’ll notify you via email once it ships.

 

Q: Can you ship my order to multiple addresses?

This shouldn’t be a problem. Please call us to make arrangements.

 

Q: Do you ship internationally?

Not at this time. We only ship to the lower 48 in the US.

 

Q: What happens if the frame is damaged during shipping?

All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact us at 918-250-4534 as soon as possible to report any damage.

 

Q: Can I return a frame?

Absolutely! If you are not completely satisfied with one of our frames, you may return it any time within 30 days of purchase for a refund. Please know that you will be responsible for return shipping to us. Allow up to 30 days for your refund to be processed.

 

Q: Can I exchange a frame?

Absolutely! Just give us a call and we’ll work something out.

 

Q: How do I return or exchange a frame?

Please call us at 918-250-4534 for a Return Authorization Number. Once you get your Return Authorization Number, please ship the part back to us. Don’t forget to place your name and order number on the package for easy identification, and insure the package for your protection.

 

Q: What if I ordered the wrong frame?

You’re welcome to return it within 30 days of purchase provided that it’s not used, damaged, or missing any components or documentation.

 

Q: How long do I have to return or exchange a frame?

You have 30 days within purchase to return or exchange a frame. We only specify that the product not be used, damaged, or missing components or manufacturer’s documentation.

 

Q: Are there certain parts I can’t return?

Yes; frames that have been used or damaged during installation, frames with missing components or custom frames.

 

Q: Do I have to pay for return shipping?

Yes, you do. We highly suggest insuring your return shipment to protect yourself. The only exception is if you received a defective part from us. In such a case, we’ll pay for shipping on the outbound replacement product only.

 

Q: How long do returns take to process?

About 5-10 business days.

 

Q: What if my return never arrives? Do I still get a refund?

Unfortunately, we can’t be responsible for any lost packages. That’s why we highly recommend insuring your return shipment.